Business Operations Specialist – Turkey & Central Asia
- İstanbul
- Kontrat
- Tam zamanlı
- Perform customer contract management in the Service ERP (contract addition, modification & deletion)
- Bill customers for contract and non-contract services, prepare invoice packages and resolve any disputes raised by customers relating to invoices issued.
- Ensure data quality in the various Service ERPs/Tools (Installed Base, Contracts, Warranty)
- Support cash collection through timely resolution of customer invoicing disputes in coordination with Service Sales and Field Service teams.
- Play an active role in transition of distributors to the Channel Partner Service Max platform, working on data preparation, clean-up activities and migration through collaboration with multiple stakeholders.
- Support Finance team during month, quarter and year-end financial closing.
- Ensure prompt customer support for all contract and non-contract related questions.
- Drive various projects and process improvement initiatives.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Follow Quality Assurance processes including proper archiving of contract and non-contract documentation (proposals, signed contracts, service reports, invoices)
- Follow the GEHC Quality Policy and procedures, maintain effective quality systems compliant with applicable norms. Promptly escalate any quality or integrity issue.
- Ensure compliance to quality and regulatory requirements.
- Bachelor's degree in business or related field of study
- Minimum 3 years' experience
- Strong verbal and written communication skills in English and Turkish
- Proficiency in MS Office
- Ability to prioritize and meet deadlines
- Excellent analytical skills with great attention to detail
- Ability to communicate effectively with internal and external teams/ customers at all levels
- Ability to focus on process improvements to eliminate non-value-added activities
Vacancies in Turkey