Ocean Import & Export Agent
Expeditors
- Mersin
- Sürekli
- Tam zamanlı
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Ocean Export & Import Files and reporting
- Ensure accurate and timely client and vendors billing.
- Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed as per the standard operational procedures.
- Provide timely responses to emails in both personal (within 24 hours) and voicemails (within 1 hour).
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
- Build and maintain strong relationships with vendors: steamship lines, trucking companies, CFS warehouse, rail terminals.
- Take an active role in the transition of new business/ updates to existing business including rate schedule updates, SOP creating and maintenance, account review with operations staff, introductory meetings with customers, and proactive establishment of tactical account management by having service provider included into the transaction process.
Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense
of Humor, and Visionary.Behavioral AbsolutesReporting Structure: Ocean Services ManagerQualifications
- Proven record of effective Managerial /leadership skills and attitude.
- Computer skills (Microsoft Word, Excel, Power Point)
- Strong organizational skills
- Written and verbal communication skills
- English is a must
- Turkish is a must
- Good problem solving skills
- Effective Interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Flexible; willing to work overtime as required
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company