Finance Officer at Signature Healthcare Ltd
Signature Healthcare
- Nairobi
- Permanent
- Full-time
- Schedule and conduct one-on-one meetings with interested customers to discuss benefits and address concerns.
- Coordinate the onboarding process of existing customers to banking platforms, ensuring a smooth transition and high customer satisfaction.
- Work alongside medical sales representatives to promote the understanding and adoption of the new payment system.
- Track customer usage patterns and provide guidance on maximizing platform benefits.
- Monitor and daily report on the progress of customer onboarding, aiming to achieve at least 50% customer transition to the new payment method within 3 months.
- Provide training and support to customers and internal teams on the use of the banking platform.
- Liaise with partner banks to resolve any issues and improve the overall customer experience.
- Analyze financial data to assess the effectiveness of the ecosystem and suggest improvements.
- Serve as the primary point of contact for customers experiencing issues with the banking platform.
- Collaborate with the bank's customer service teams and internal IT support to troubleshoot and resolve issues effectively.
- Develop contingency plans, SOPs, Policies and Scenario Planning Strategies for addressing unforeseen challenges or disruptions that may arise during the onboarding process.
- Ensure compliance with all regulatory requirements and internal policies.
- Bachelor’s degree or Diploma in Finance, Business Administration, or related field.
- At least 1 years of experience in banking or a closely related financial sector.
- Strong understanding of financial products and banking operations.
- Excellent communication and interpersonal skills, with the ability to engage effectively with various stakeholders.
- Proven ability to manage projects and coordinate teams across multiple locations.
- Strong analytical skills and attention to detail.
- Experience in customer service or customer relationship management.
- Knowledge of the pharmaceutical industry is an advantage.
- A dynamic and challenging work environment with the opportunity to contribute to health sector improvements.
- Competitive salary and benefits package.
- Career development opportunities in a growing company.
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