Customer Support Agent (Portuguese Speaker)
Admirals Group
- Santiago Centro
- Permanente
- Tiempo completo
- Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your skills and advance your career.
- Global support to the team - our experience in numerous geographical regions enables us to nurture you with progressive policies that respect the value of individual and group cultures. We aim to provide an efficient infrastructure and responsive organization to support you in your daily work-related challenges.
- Our values - we value creativity, innovation, and the power of teamwork that we all bring to the table.
- Client support (Phone, Chat, Email)
- Checking website content
- Content translations
- Control the pending applications
- Request documents from the clients
- Resolve tasks from the Compliance department
- Retention
- Cross-sell
- Upsell
- Additional tasks from Team Lead
- Willingness to work with clients
- English language B2
- Portuguese language C1-C2 or native
- PC and MS Office knowledge
- Spanish language (would be good to have, but not mandatory)
- Forex knowledge (would be good to have, but not mandatory)
- Meaningful and impactful role within a regulated global fintech company.
- Competitive salary, and bonus schema related to the company's financial results.
- Amazing personal growth experience - paid external training and access to the professional literature.
- Professional and personal development in a very dynamic and multicultural environment.