Director of Customer Programs
Northvolt
- Västerås, Västmanland
- Permanent
- Heltid
The Director of Customer Programs holds an important leadership position within our Customer Project Management team. You will lead a set of projects and programs delivering to some of our largest automotive customers. The programs follow our products throughout the entire life cycle, from the opening of a customer opportunity, until the end of production. You will lead and guide a team of Project and Program managers and oversee a portfolio of projects for dedicated customers. The project managers drive cross-functional teams that develop industrialize, ramp up, and maintain all automotive products, in very close relationships with our customers. In a scaling and fast-developing company, the challenge is equally great to manage our customers and keep up with the internal operational development.About the team:
The diverse and highly motivated team of Customer project/program managers is based out of different locations in Northvolt. They are closely working with the customers and the main operational functions to ensure successful development, industrialization, and ramp-up of our products from project initiation to closing.Key responsibilities include but are not limited to:
- Oversee a diverse and international team of Customer Project and Program Managers.
- Lead and develop the Customer Program Team and ensure continuous improvement in our execution processes.
- Cultivate a multicultural environment that fosters teamwork, innovation, and continuous learning.
- Ensure a successful development and delivery of our products from project initiation to closing
- Product management including driving a product roadmap on relevant cell formats, in line with the customer and market expectations.
- Collaborate with other department heads to ensure alignment and progress of our customer programs across the organization.
- Engage in high-level management discussions both internally and with customers, establishing an escalation step and matching customer hierarchies.
- Customer stakeholder management and relation-building with key customer interfaces.
- Develop and execute project management strategies in line with the company's long-term goals
- Make strategic decisions and priorities to meet project goals and organizational objectives.
- Develop and monitor key performance indicators (KPIs) to evaluate the effectiveness and impact of customer projects and programs.
- A degree in engineering
- 10+ years of working experience, preferably in the battery or automotive industry
- Leadership skills in an international and multicultural environment
- Management experience of leading teams by objectives.
- Curious, commercial, and technically minded with an entrepreneurial spirit
- Confidence and ability to build strong and challenging working relations
- Proven track record in project management
- Excellent English written and oral skills
- International work experience
- Flexibility regarding the location
- Understanding of Automotive OEMs and their supply chain management.