Experienced Client Onboarding Manager
Atlas Assistants
- Podgorica
- Stalan
- Puno radno vreme
Job Type: Full-Time
Working hours: 9 am - 5 pm EST
Department: Client Onboarding, Atlas Assistants Core Team
Start Date: As soon as you’re ready!
Reporting To: Head of Client Onboarding
Monthly Compensation: Up to USD 6000 (gross) depending on experienceCompany Description:At Atlas Assistants, we're more than just a company; we're a mission-driven powerhouse aiming to revolutionize the way entrepreneurs and visionaries in coaching, digital education, mentorship, agencies, and e-commerce reclaim their time. By offloading a million hours of work, we allow them to focus on what truly matters—innovation, family, and personal growth.In just nine months, Atlas Assistants has doubled in size, and we're on an upward trajectory to triple our client delivery team by the end of 2024. It's ambitious, but then again, so are we.Our ethos is to do great work, have fun, and always be growing!If this mission excites you, then you’re who we’re looking for.Atlas CORE Values are:✅ 100% Responsibility: We take complete ownership of our commitments, actions, and emotional reactions. We also commit to identifying and transforming our own limiting beliefs and patterns of behavior that may be holding us back.We avoid blaming others and respect everyone's unique experiences, understanding that our experience is ours alone and that others have their own experience.✅ Integrity: We operate from honesty, transparency, and consistency in our actions, and we are committed to aligning our actions with our purpose, values, and vision.We commit to cultivating a sense of curiosity and openness to feedback, challenging our assumptions and beliefs, and seeking out diverse perspectives to help us grow and learn.We understand that integrity is about being true to ourselves and our values, even when it may be uncomfortable or challenging,✅ Growth: We prioritize growth over comfort and commit to constant improvement. We seek intentional growth and strive to live each day better than the last.✅ Courageous Conversations: We openly address issues, seek help when necessary, give and receive feedback, and speak up, even when it's uncomfortable. We absolutely do not gossip and have triangular conversations.✅ Master/ Mentor: We are dedicated to being the best at what we do. We master our craft, learn from our experiences, and teach others to shorten their learning process.✅ Proactive Resourcefulness: We take initiative to solve problems, even when we lack experience, with a "no matter what" attitude. We anticipate others' needs and provide solutions. We pride ourselves in anticipatory care and think 2 steps ahead in service to those we work with.Role Overview:Your Mission, Should You Choose to Accept: As a vital player in Atlas Assistants, the Client Onboarding Manager (COM) oversees the heartbeat of our business—the Onboarding Team. You'll ensure our executive assistants are perfectly matched with clients, fostering incredible relationships and seamless onboarding experiences, driving both client satisfaction and our overall growth.By managing our incredibly talented team of Account Managers, overseeing and optimizing onboarding processes, and reporting directly to the Head of Client Onboarding, you're at the forefront of delivering "ridiculously happy" client experiences through your leadership and strategic prowess.Who You Are:Boasting 3+ years of client-facing experience, with a preference for backgrounds in consulting or client success management.An exceptional communicator—your written and verbal skills build rapport and maintain professional relationships with ease.A proven track record of building and leading client delivery teams.A multitasking maven, capable of navigating a fast-paced environment independently.An analytical thinker, leveraging data to optimize client experiences.A lover of detail, organization, process and project management.A self-starter, brimming with initiative and proactive ownership.An advocate for continuous improvement and excellence when mentoring team members.A champion for client success, boasting your gift for empathy, active listening, and problem-solving skills to provide appropriate solutions.Masterful with communication tools (Google Suite, Slack, Zoom), project management software (e.g., Notion, Asana), and ChatGPT.Extra points if you’re experienced with multicultural teams and working with C-suite clients and team members!Key Responsibilities:Client Relations: Be the linchpin for our clients, offering both proactive support and strategic insights while advocating for their needs and success.Onboarding Excellence: Lead clients and EA through our Atlas Onboarding Promise of a seamless onboarding process. Always seeking to improve and optimize onboarding processes based on client feedback.Team Leadership: Drive the success of your Onboarding Team through effective management, coaching, and development. Manage schedules, allocate workload, and ensure team capacity meets client demand.Continuous Improvement: Monitor and elevate the quality of service provided by EAs. Gather client feedback and work with cross-departments to drive product and process innovation.Your Impact & Key Results:In the role of Client Onboarding Manager, your contributions will be pivotal to our collective success. Here’s a snapshot of the key results we aim to achieve together:Client Satisfaction Par Excellence: Reach for the stars with client happiness, setting the bar high with exceptional Net Promoter Scores (NPS), stellar client retention rates, and glowing feedback. Your skill in managing the onboarding journey will not only meet but exceed client expectations, setting the stage for long-term success and partnerships.Seamless Team Synergy: Your knack for fostering clear, efficient internal communication and collaboration will be the lynchpin in crafting success stories. By ensuring every member of our team is aligned and engaged, you'll be instrumental in paving the way for seamless client and executive assistant (EA) onboarding experiences.A Vibrant Onboarding Team: As the leader of the pack, you’ll cultivate a work environment that’s as productive as it is engaged. Through your guidance, the team’s Employee Net Promoter Scores (ENPS) will soar, and recruitment success rates will speak volumes of your leadership. Your efforts in team development will not only bolster individual growth but ensure our collective greatness.Benefits of Joining Us:A culture of innovation, collaboration, and putting our clients first.A competitive salary that reflects your invaluable contribution.Full-time remote work, because we value your work-life balance.Ample opportunities for personal and professional growth.Make Your Mark: If crafting epic client experiences and transforming the professional landscape for entrepreneurs lights a fire in you, join us. At Atlas Assistants, you’re not just another employee—you’re a pivotal part of a dynamic team dedicated to making waves in the world of business.Apply Now: If you're all about growth, excellence, and a forward-thinking mindset, we want you. Let's embark on this journey together and redefine what's possible.We connect the best virtual executive assistants to the most successful entrepreneurs and CEOs in the world.