Swedish/ Norwegian Customer Support Agent

BettingJobs

  • London
  • Permanent
  • Full-time
  • 21 days ago
BettingJobs are working with highly successful iGaming operator with a proven track-record within the online casino space, who are looking to add a Swedish/Norwegian Customer Support Agent to their team in London, Malta or Barcelona.The successful candidate will be the Swedish/Norwegian ambassador for the company, liaising directly with the players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough, and friendly responses. They will strive to ensure the players’ experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Responsibilities & Requirements:
  • Answer chats and emails to customers accurately and exceeding their expectations within the target timescales.
  • Provide excellent customer service on the Casino products in an expedient manner
  • Identify, research, and resolve customer issues.
  • Be self-motivated use own initiative to be able to utilize available resources to improve knowledge and help customers.
  • Work as part of a team to improve the overall performance of the Customer Service.
  • Provide all CSR duties in Swedish, Norwegian and English.
  • Proven problem-solving skills.
  • High level of attention to detail.
  • Ability and desire to deliver exceptional levels of Customer Service.
  • Clear thinking and problem solving.
  • Flexible and willing to work daily/evening shifts.

BettingJobs