Customer Care Advisor
Brellis Recruitment
- Warwick
- Permanent
- Full-time
- Manage email enquiries and add prospect data to our CRM database
- Answer enquiries relating to bulk and cylinder business
- Follow up leads on the telephone
- Offer technical advice on products
- Handle all calls, in a professional manner and be receptive to complaints or problems. Including handling requests from the general public, contractors and Merchants.
- Proactively promote services/products
- Be able to work and co-operate as part of a team, assisting and supporting colleagues, Team Leaderand otherdepartments when necessary
- Handle all calls, in a professional and empathetic manner and be receptive to and resolve complaints or problems
- Demonstrate good admin skills
- Have good problem-solving skills and be able to work on your own initiative
- Have a flexible and adaptable approach
- Be able to work and co-operate as part of a team, assisting and supporting colleagues, Team leadersother departments when necessary
- Have excellent organisational / Interpersonal Skills
- Demonstrate customer focus and be tenacious in pursuit of business and team goals
- Display effective written and verbal communication skills
- Have good keyboard/VDU and telephony skills
- Have experience withMicrosoft Excel, Microsoft Word & Outlook