Premier Technical Support Specialist with Swedish Language
Lenovo
- Bratislava, Bratislavský kraj
- 1 850 € za mesiac
- Trvalý pracovný pomer
- Plný úväzok
- Slovakia
- Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
- Identify the cause of hardware / software issues and provide a solution
- Resolve cases over phone and email
- Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
- Provide input on recurring customer problems and share that information with other technical team members when relevant.
- Monitor own ‘open case’ workload and drive to quick closure of errands.
- 1+ years of experience in Client Technical Support roles or Customer Service.
- Interest in computers, hardware and software, with knowledge of Windows operating systems and Microsoft products.
- Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)
- Effective communication skills at all levels - written and verbally.
- Business fluent Swedish and English (additional Nordic languages is an advantage but not a requirement).
- 3 sick days per year
- Additional vacation days
- 100% sick leave compensation up to 2 months per year
- A broad selection of soft and hard skills trainings and individual mentoring
- 1:1 contribution to the Third Pillar Pension System
- Home office flexibility upon team agreement
- Slovakia
- Slovakia