(English and Russian) Technical Support Consultant (Kazakhstan)
SupportYourApp
- Нур-Султан
- Постоянная работа
- Полная занятость
- Provide exceptional technical support via calls, chats, and emails
- Resolve support inquiries of various difficulties
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Gather required technical information to ensure resolution of complex cases
- Ensure customers' satisfaction with any interaction
- Maintain working knowledge of our client’s products and services
- Securely work with customers’ sensitive information
- Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
- Excellent English and Russian language (at least C1 for both spoken and written)
- Proficiency in working with RESTful APIs
- Prior experience in tech support, desktop support, or a similar role
- Strong troubleshooting and problem-solving skills, attention to detail
- Proficiency in Windows/Linux/macOS
- Analytical & research skills
- Customer-oriented and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- Experience with CRM systems
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development