French Customer Success Specialist in Braga
Cross Border Talents
- Braga
- Permanente
- Horário completo
We craft game-changing customer experiences that drive brand growth worldwide. With deep insights and cutting-edge technology, we design integrated journeys that transcend expectations and scale seamlessly. Whether you're a startup or a global brand, we're your partner for success. We've got you covered, no matter the complexity or scope of your customer journey.Role Overview:
As a French Customer Agent, you'll provide excellent service to our clients, addressing inquiries and resolving issues via phone, email, and chat. You'll collaborate with internal teams to enhance the customer experience and contribute to process improvements. This role offers an opportunity to make a meaningful impact and ensure customer satisfaction.Key Responsibilities:
- Provide application support primarily through inbound calls, assisting with inquiries about usage and credit status.
- Analyze customer needs, personalize interactions, and guide them through financing options.
- Address account creation and balance management inquiries, fostering lasting relationships and seizing commercial opportunities.
- Inform customers about service features, manage files diligently, and adhere to safety regulations.
- Native French
- B2/C1 proficiency in English
- Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
- Performance Bonus: In addition to your salary, you'll have the opportunity to earn performance bonuses based on your contributions and achievements, motivating you to excel in your role.
- Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day.
- Transportation Allowance: We provide a transportation allowance to help ease the cost of commuting to and from work, ensuring that you have convenient and affordable transportation options.
- Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.