Veterinary Assistant for Remote Customer Support (French Speaker)
Gi Group
- Oeiras, Lisboa
- Permanente
- Horário completo
- Respond to customer queries phone and written channels in a timely and accurate way
- Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods for animals
- Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors and any health issue of the consumers' pets
- Follow up with customers to ensure their issues are resolved
- Treat serious and sensitive consumer contacts following the specific guidelines
- Inform customers about new product, functionalities and campaigns, if any
- Gather consumers' feedback and complete a FAQ database and a knowledge-based documents
- Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making
- Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
- Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer
- Fluent Written and Spoken in French
- Intermediate Written and Spoken Knowledge on English
- Bachelor's degree on Veterinary Medicine, Biology, Food science, or similar
- 1 year+ Experience as a Veterinary technician or Veterinary Assistant or Customer Relations
- Pets' nutrition and behavior knowledge (steps for pet)
- You have a first experience in customer relations
- Excellent communication and problem-solving skills
- Capable of Multi-tasking and being autonomous while working remotely
- Attention to details, flexible and willing to learn new ways of work and technologies
- Availability to work fully remote on rotative shifts between Monday to Saturday, 8am to 9pm (40h/week)
- Direct contract with Nestlé Business Services.
- Competitive salary and annual bonus according to your performance.
- Flex Benefits - you can chose what benefit is more suitable to you.
- Remote work schedule - must live in Portugal.
- Career progression and possibilities for International Career.
- Initial and continuing training.
Os candidatos devem ler a Política de Privacidade no nosso web site pt.gigroup.com