Digital Customer Experience (CX) Project Manager
H.B. Fuller
- Mindelo, Porto
- Permanente
- Horário completo
- Manage end-to-end digital CX projects, ensuring timely delivery within scope and budget.
- Collaborate with IT experts and software owners to integrate new software and website functionalities.
- Lead digital initiatives, from concept to execution, to enhance customer experiences and drive business growth.
- Manage lighthouse projects with external vendors as outlined in the strategic roadmap, ensuring alignment with business objectives, and delivering measurable results.
- Work closely with the digital customer experience leadership team to align projects with strategic goals.
- Support cross-functional teams in identifying process improvement opportunities and implementing solutions.
- Monitor project progress, identify risks, and develop mitigation strategies.
- Communicate project status, milestones, and challenges to stakeholders and senior leadership.
- Stay updated on industry trends, emerging technologies, and best practices in digital and it project management.
- Bachelor's degree in Business Administration, Marketing, Computer Science or related field.
- Proven experience (5 years) in managing projects, preferably in B2B Digital or IT environments. Candidates with similar experience and a willingness to learn are encouraged to apply.
- Experience using digital marketing and sales channels and technical solutions.
- Experience with web design projects and UX best practices
- Excellent communication, collaboration, and stakeholder management skills.
- Ability to prioritize tasks, manage deadlines, and adapt to changing priorities in a fast-paced environment.
- Familiarity with project management tools is a plus.
- Willingness to learn and grow professionally, with a proactive approach to continuous improvement.
- Flexibility to work across different time zones and regions as needed for global projects.
- Travel: up to 10% or less for trainings or corporate meetings.
- Certification in Project Management (PMP, PRINCE2, Agile) is desirable but not mandatory.
- Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
- Experience working with external vendors and managing vendor relationships is desired.