Operations Delivery Manager

SimCorp

Warszawa, mazowieckie
Stała
Pełny etat

1 miesiąc temu

About us:For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,100+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.SimCorp is an equal opportunity employer. We are committed to building a culture that values and respects diverse perspectives, experiences, and expertise in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.Why this role is important to us:We are servicing and supporting some of the largest clients in the global financial sector, in operating their SimCorp Dimension installation with our as-a-service solution.Our regional delivery teams engage daily with our clients in handling the 24/7 operation of SimCorp Dimension® interfaces, service platform, and environments, including monitoring and management of file systems, operation systems, and virtual machines utilizing SimCorp’s as-a-service operational framework – based upon ITIL.What you will be responsible for:The team you will join has the responsibility to document, operationalize, and sustain steady state production services for BAU clients. They review operational readiness of on-boarding clients before go-live and orchestrate changes affecting client’s environment through agreed upon processes and change definitions. The team contributes to improve service availability and reliability though systemic execution of corrective/preventive fixes.As an Operations Delivery Manager, you will be responsible for managing communications and interactions with the client. You will possess understanding of the environment, obligations, and operational needs of the customer and ensure awareness of customer pain points and critical/major incidents.What we value (our requirements):Ideally, we are looking for a candidate with the following experience and competencies:

Operational account experience with mission-critical services
ITIL certified with practical experience collaborating with clients
Critical and independent thinker;
Collaborative and values team engagement
Proactive and takes ownership of assigned areas
Experienced with global organizations and worked with diverse culture

What we offer

Flexible working hours – possibility to work from home
Private medical care (Medicover)
Sharing the costs of sports activities (Multisport Card)
Life insurance
Possibility to develop your career in an international environment
Professional training and courses
Language classes
Integration events and charity projects

Why join SimCorpAt SimCorp you get to work with skilled and supportive colleagues in a global company counting more than 50 nationalities and offices in more than 20 countries. We provide complex IT solutions to the world’s leading investment management firms in a rapidly changing market. Acting in this niche brings lots of challenging and interesting opportunities. SimCorp is a leading provider of investment management solutions to the world’s largest asset managers, fund managers, asset services, pension and insurance funds, wealth managers, banks, and sovereign wealth funds.Interested?Please send us your application via our career site as soon as possible, we will process incoming applications continually. Please note that we cannot accept applications received by email. For any questions you are welcome to contact Paweł Andrzejewski, Talent Acquisition Partner, on#LI-hybrid

SimCorp

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