Technical Account Manager
Trivium Packaging
- Deventer, Overijssel
- Vast
- Voltijds
75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it's in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility.The Technical Account Manager is directly responsible for managing the technical relationship with the customer - creating a good fit between Trivium products and the customer filling process. This is a customer-oriented team-player and cross functional team coordination role, working across different functions including commercial, operations, quality and R&D to deliver strong value-added technical service to the customer.Key Responsibilities
- Coordinates qualification of Trivium products at the customer
- Customer complaint handling: coordinates with the customer and internal with Trivium quality team
- Match customer requirements to Trivium (standard) specification.
- Understand customer technical needs (VOC) and introduce these in the internal Trivium organization
- Consults customers on filling process improvement
- Identify cost reduction opportunities & drive portfolio optimization
- Coordinate customer audits at Trivium plants
- Match customer secondary packaging requirements to Trivium solution
- Answer customer questions on sustainability, regulations and other technical topics
- Gather market intelligence from customer interactions
- Provide technical documentation to the customer
- BSC/MSC degree in technical discipline (e.g., Food technology or process technology)
- Extensive technical training in can-making technologies
- Understanding of key processes such as phase-in-phase-out, complaint handling, qualifications
- At least 3- 5 years' experience in quality/technical service or commercial roles
- Demonstrated exposure to managing external customer relationships.
- Proven track record in implementation of process improvement and standardizing way of working
- Demonstrated ability to coordinate work across multiple functions (sales, operations, quality, R&D)
- Languages - Fluency in local language Dutch + fluency in English
- Strong communication skills - able to work at different organizational levels at both Trivium and the customer
- Service oriented
- Strong Analytical skills and knowledge of statistics
- Trivium-customer strategy sensitivity
- Understands cultural differences.
- Root-cause problem solving
- Strong internal networker and able to get things in a complex network of stakeholders
- Opportunities for rapid career growth as results are delivered
- Possibility to specialize in one of the Trivium technology platforms
- Ability to work with the most exciting CPG companies on Trivium's most exciting new innovations.
- A dynamic environment in a company that is going through an exciting transformation journey to reach its full potential.
- Avenue to improve the sustainability of the world by increasing usage of infinitely recyclable metal packaging