Customer Support Operator ENG-NL | Tongeren

• Process customer requests and provide a timely feedback to the business as defined in our SLA
• Ensure urgent customer orders are shipped as requested by the business, if needed in close cooperation with all operational departments
• Monitor and prioritize shipments with an early cut off time and/or special handling shipments (single export licenses, batteries, etc)
• Coordinate customer pick-ups, special carriers and express shipments
• Process customer claims in cooperation with all operational departments, and issue the final feedback to the business
• Capture all relevant customer claim information in the relevant tool
• Process stock-related queries
• Monitor manufacturer returns
• Generate and distribute status reports as instructed by the Customer Support Supervisor

• At least 3 years of experience in a customer service position, preferable within a logistics or warehousing environment
• Good knowledge of warehouse and shipping processes
• Experience in MS Office
• Knowledge of warehouse management system
• Fluent in Dutch and English
• Knowledge of German and French is a nice plus
• Team spirit, good diplomatic communicator
• Organizational skills and ability to deal with several priorities at the same time in a high pressure environment
• Customer and service oriented personality
• Flexibility & Reliability
• Since Avnet wants to help build tomorrow's future and a sustainable environment for all, we expect you to do your part. This includes promoting waste reduction, encouraging reuse and encouraging correct recycling.

• An attractive salary based on your experience
• Nice extra legal advantages such as mealvouchers, extra leave days, CAO90 Bonus, ...
• Flexible working hours between 8 am and 9 am, one week a month the hours are fixed from 9 am to 17.30 pm
• Interim contract (weekly renewed) and than a contract for the company if you have good evaluations
• Nice working environment in a large, worldwide based company

Adecco