IT Service Management Network Engineer
Enterpryze Consulting
- Bergen, Henegouwen
- Vast
- Voltijds
- Working Location: Mons, Belgium
- Security Clearance: NATO Secret
- Language: High proficiency level in English language
· Experience in IT Service Management based on BMC ITSM Suite and Atrium CMDB
· 2+ years of experience in planning, implementing, and supporting integration platform technologies. Experience with MuleSoft and Apache ActiveMQ is desired
· 2+ years of experience implementing service oriented architectures
· Experience building Remedy ITSM on Microsoft technologies (Windows server 2016 and MS SQL Server 2016 and above versions) and Linux
· System Management knowledge of Windows Operating Systems and Red Hat Linux
· Working experience integrating various data sources (e.g. MECM) with BMC Atrium CMDB
· Working experience with infrastructure solutions hosting Service Management tools and technology, market leading database solutions (including but not limited to MS SQL and Oracle), hypervisor solutions, storage solutions and load balancing solutions will be a plusDesirable Qualifications/Experience:
· Experience in BMC Discovery (version 11.x and higher) beneficial
· Experience integrating BMC TrueSight Operations Management (version 10.x and higher) beneficial
· Knowledge of IT Service Management through completion of formal certification in ITILv3 or v4 at the Foundation level or higher is desirable
· BMC Certified Professional qualification is highly beneficial but not required
· Prior experience of working in an international environment comprising both military and civilian elements beneficial
· Knowledge of NATO responsibilities and organization, including ACO and ACT beneficialDUTIES/ROLE:
· Operating, supporting, and maintaining integration platform technologies such as MuleSoft and Apache ActiveMQ
· Analysing, developing and implementing Service Management workflows based on BMC ITSM, Discovery and Atrium CMDB
· Analysing user requirements, providing recommendations for procedural or system solutions, creating product and design specifications and preparing technical documentation
· Analysing, developing and implementing of automated incident management, request fulfilment and change management workflow software
· Analysing, developing and implementing reporting infrastructure and data models based on Oracle database and MS SQL Server database
· Creating automated data collections and reports for ad-hoc requirements, in close coordination with customers; Prepare test data, design and execute tests as outlined by the list of deliverables and the user acceptance tests
· Analysing requirements to design and develop interfaces/integrations (user interfaces and application interfaces) to the BMC ITSM application and CMDB
· Analysing, designing, and developing request options (includes Service Request Definitions and DWP Catalogue/Service Broker) to support the Agency process and procedures and best leverage the self-service functionality
· Providing subject matter expertise (SME) as required, including support to the CIS Planning of operations and exercises
· Designing and implementing automation projects using the tools available and within the given timelines
· Contributing efforts on risk analysis
· Continously optimizing the tools, equipment and internal processes/procedures in accordance with the emerging situations
· Proactively engaging in the continual improvement of support of the assigned system(s)
· Configuring and/or customising the BMC ITSM Suite in accordance with the agreed requirements
· Documenting the procedures for maintaining the foundation, process set-up and transactional data of the BMC ITSM system including the network infrastructure and CMDB data