Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The Positionaims to become the most patient driven and patient centric healthcare organisation. Healthcare is changing drastically: radical innovation, increased openness to change, increasing patient empowerment, multiple sources of medical information, and pressure on public spending. Roche is looking for bold and ambitious talents. We want to transform the healthcare landscape and you might be the one we are looking for.We are offering an outstanding opportunity for a Commercial Business Partner (CBP) who will be the first point of contact for our French speaking customers: Hospital Pharmacists and Buyers, Wholesalers and Retail Pharmacists. The CBP addresses any problems or commercial opportunities with regards to the order-to-cash process. The CBP has a solution-oriented and ethical mindset and has the capability to listen carefully to the customers’ needs and translate them into mutually beneficial business opportunities. The CBP can also rely on a close internal network in order to align quickly on sustainable customer solutions.Your impact as Commercial Business PartnerYou drive unparalleled customer satisfaction and serve as the main liaison for French-speaking customers, fostering robust relationships and championing their success.You identify and address critical pain points within the order-to-cash process, translating insights into innovative solutions that benefit customers, patients, and Roche, positioning us as a customer-centric leader.You use advanced analytics to monitor customer and Roche performance, identifying growth opportunities and continuously improving the customer experience through data-driven decision-making.You ensure compliance with regulations and guidelines, managing special requests and tender reviews to safeguard Roche's reputation and financial integrity, while fostering cross-functional collaboration to drive operational excellence and a culture of customer-centricity.Who you areYou hold a Bachelor's or Master's degree. Ideally, you have built professional experience in a similar commercial customer facing role; you have a good understanding of the healthcare landscape and supply chain processes.You are curious by nature and show a growth mindset at all times. You are eager to learn new aspects of a customer facing role such as change management and adoption.You recognise yourself into the and you have a strong adherence to ethical standards.You demonstrate a great customer focus and you get energised while collaborating with cross-functional teams.You communicate easily in French, Dutch and English.Why Roche BeLux?Imagine you work for Roche… you join a huge family of value driven employees. Passion, courage and integrity are part of our DNA. We do run the extra mile for every patient. As a company we are purely innovation focused which results in a nicely filled pipeline. We have a culture of trust and empowerment! Next to this, we strive for a healthy balance between work & leisure time. Offering flexible working hours and remote working are part of the package. Sporty people will like our sporty attitude: running, yoga, pilates, fitness, … We have a big heart. That is why during the year we organise multiple events for charity: from baking cookies, running 20 km, biking with Kom op Tegen Kanker to eating spaghetti.Our commitmentWe are proud of who we are, what we do, and how we do it. All over the world, in each subsidiary, in each team, we work united by this same conviction.We are Roche.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.Roche is an Equal Opportunity Employer.
