Store Manager - Belgium Bruxelles

• Meet sales goals
• Analyze available sales reports and data to determine the needs of the business and set business strategies
• Set individual sales goals for sales associates, ensuring goals reflect store business goals
• Continuously motivate sales staff to meet assigned sales and productivity goals
• Support the development assciates sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Demonstrate sales leadership for staff by playing an actie role on the selling floor
• Collabotrate with Supervisor and Marketing to identify marketing opportunities to support sales
• Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market

• Ensure all associates provide the highest level of customer service
• Ensure staff maintains constant client communication through utlizing store clients record book
• Manage client database and utilize information to increase sales and client contact
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues ie. Dissatisfied customers, returns, defective merchandise.
• Manage all special events inclusive of collection previews, client events, sale events, etc.
• Empower associates to make decisions in the customer’s best interest that also support the company’s philosophy.

• Ensure facility maintenance, presentation and organization
• Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash.
• Control store expenses and maintain budgets, continually striving to reduce costs.
• Schedule associates to maintain adequate floor coverage while maintaining payroll budgets
• Ensure deliveries are properly processed in a timely manner.
• Monitor the movement of all inventory and ensure that staff adheres to all transferring/receiving policies and procedures.
• Meet inventory accuracy and shrink requirements.
• Ensure staff is trained in all areas of appropriate POS usage and maintenance.
• Understand and properly execute all management POS functions.
• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication.
• Build and maintain good communiation with members of corporate office and other stores.
• Exhibit proficiency in computer programs used by the company inclucing Word, Excel.

• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
• Partner with logistics, merchandise teams and supervisor to ensure appropriate assortment for the store.
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction.
• Identify and communiate product concerns in a timely manner.
• Communicate inventory needs to support the business goal.

• Recruit, train and develop staff ensuring all positions are filled in a timely manner with qualified personnel.
• Support, implement and provide follow-up for all training programs, seminars, etc.
• Continually evaluate the performance of each associate and provide constant feedback to ensure results.
• Resovlve all human resources issues in a timely and effective manner, partnering with HR when necsssary.
• Ensuring integrity of payroll and the payroll process.
• Ensure image and grooming standards are professional, reflective of the brand imange and adhered to at all times.

• You love APM Monaco!
• You have extensive experience as a Supervisor/Assistant Store Manager
• You have experience in luxury/fashion retail and visual merchandising
• You are fluent in English
• You know how to analyze sales reports and react quickly
• You have strong communication and organizational skills
• You are flexible on work schedules (evenings, weekends and holidays)

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