CUSTOMER SERVICE REPRESENTATIVE
La Vie en Rose
- Montreal, QC
- Permanent
- Full-time
Exclusive job perks
- 50% discount on all products;
- Flexible hours;
- Hybrid work from home schedule (head office);
- Opportunities for advancement within the company;
- Being part of a family-owned business committed to the community;
- Performance bonuses (in-store sales or management position);
- Recognition program for years of service;
- Innovation program to encourage idea sharing;
- Referral bonus ;
- Dayforce Wallet (pay on demand: you’ll be able to access a portion of your pay as soon as your shift ends).
- Group insurance plan;
- Three (3) to five (5) paid personal days (depending on the position);
- Minimum of 2% employer contribution to your RRSP.
- Our Customer Service Representatives must be passionate about selling and delivering an exceptional customer experience;
- Respond to emails, chat and phone calls regarding websites, online orders, billing issues, in-store experience and general customer concerns;
- Redistribute other emails or calls to the appropriate people;
- Assist customers with online orders;
- Provide information on products and services;
- Handle customer complaints, questions and concerns regarding their shopping experience;
- Increase website conversion by assisting customers via online chat;
- Follow-up on online orders;
- Open investigations with our shipping partner for lost packages;
- Complete exchanges and returns online;
- Ensure validity of payments for promotional offers;
- Control the quality of site data, promotions and promotional offers;
- Maintain good communication between store operations, distribution center and customer service department;
- Perform merchandise transfers to complete orders.
- Perform any other duties as requested.
- 1 to 3 years experience in customer service;
- Fluently bilingual in English and French, spoken and written (Customer support for the Canadian market);
- Retail experience;
- Good understanding of e-commerce operations;
- Excellent knowledge of Microsoft suite;
- Ability to work under minimal supervision;
- Available to work evenings and weekends.
- SIEGE SOCIAL, 3055 VIAU, MONTREAL, Quebec, Canada