B2B Customer Service Representative
Hudson Group
- Malta Island
- Permanent
- Full-time
- Full Time
- Posted 2 weeks ago
- Making sure customers are onboarded before placing future or at-once orders
- Support customers with placement of orders including solving customer user interface.
- Monitoring of orderbooks and maintaining KPIs for order fulfilment activities
- Maintaining customer records
- Communication and follow up on cancellations
- Reporting trends or repetitive issues
- Sharing order updates
- Sharing of available stock for customers to purchase
- Making sure client discounts and prices are always reflected correctly
- Maintaining Sales orders on ERP
- Communicating price updates and making sure Sales orders are up to date with latest prices including the comms with customers.
- Liaising with supply chain on sales orders, purchase order links and order status.
- Liaising with master data on the update of the products and catalogues.
- Issue the necessary reporting to account and brand managers.
- Communicating any foreseen delays with respective account managers.
- Maintaining Customer trade agreements.
- Monitor order flows from various applications.
- Order Accuracy Rate
- On-time Delivery Rate
- Order Fulfillment Time. (At once and Future)
- Order Value/Vs forecast.
- Inventory Accuracy for at once available inventory.
- Order Lead Time (At once).
- Order Cancellation & Drop rate - Internal/External Reasons.
- On time & reporting accuracy
- Minimum of 2 years' experience in an administrative or similar role
- Proficient in Excel & other office applications.
- MQF Level 2/3 – Must have a minimum of three 'O' Level passes in English and Maths, depending on their role OR MQF level certificate @ level 2. In Business related subjects/IT is preferable.
- Keen eye for detail is a must.
- Tech-savvy individual.
- Comfortable with repetitive tasks.
- Ability to communicate effectively in English is required. Italian & French language would be a plus.
- Demonstrate excellent written and verbal communication
- Capability to work independently and promote a positive team environment
- Organizational and time management skills