Spa Front Desk Host
Heyday Skincare - Cobble Hill
- Brooklyn, NY
- $17.00 per hour
- Permanent
- Part-time
- Competitive Hourly Wage
- Membership and Product Commission
- $5 facials
- Friends & Family Discount on Services
- 35% Product Discount
- Medical, Dental, Vision Benefits for full-time employees
- Paid Time Off for full-time employees
- Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online
- Educate clients on current promotions, memberships, packages, and future appointments
- Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns
- Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance
- Maintain a positive attitude and take initiative
- Provide support to the Skin Therapists to ensure a successful check-in and check-out process
- Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie
- Assist with the training and coaching of new hires for the Host team
- Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture
- Must have outstanding customer service and problem-solving skills
- Must be confident when recommending memberships, packages, and product
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have a positive, can-do attitude
- Must have a friendly and professional phone and email etiquette
- Must have superior organizational skills
- Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts