(French and English Speaking) Customer Onboarding Specialist - EMEA Region - 100% Remote
Hostaway
- Rabat
- CDI
- Temps-plein
- Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.
- Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.
- Develop customized onboarding materials and resources in both French and English.
- Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
- Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
- Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
- Serve as the primary point of contact for new customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.
- At least 2 years of experience in customer onboarding or customer success within the SaaS industry.
- Native-level fluency in French and professional proficiency in English are mandatory.
- Proven ability to manage multiple onboarding projects simultaneously, while maintaining sharp attention to detail.
- Strong interpersonal skills and the ability to create a positive first impression with new customers.
- Excellent communication, presentation, and training skills.
- Ability to quickly adapt to new technologies and continuously update skills in a fast-paced environment.
- Strong problem-solving skills and the ability to think critically.