Bilingual Team Manager | Rabat (Maroc)
- Rabat
- CDI
- Temps-plein
- Coach and support a team of Customer Advisors in achieving their objectives.
- Ensure the application of the various performance indicators required and the overall performance of your team, as well as compliance with the objectives set internally.
- Ensure that the quality of service provided to customers is excellent and efficient.
- Ensure daily supervision of the team, while guaranteeing excellent quality of response to all calls.
- Continuously evaluate the team's performance, establish training needs and monitor career development.
- Ensure team members' attendance and discipline.
- Ensure the achievement of performance targets (Internal & External).
- Produce reports and statistics required to monitor business activity.
- Minimum 2 years higher education in IT, management, finance or other.
- Proven experience as a Team Manager, business expert or Quality Analyst.
- Skills required:
- Excellent fluenty in French and English.
- Proficiency in office automation tools.
- 24hours availability.
- A spirit of collaboration and partnership with the various people involved in operations.
- Leader, managerial spirit, positive and credible attitude, strong in oral and written communication techniques
ReKrute