To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Employee SuccessJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.Join our dynamic team as a Senior Instructor - Webinars, focused on delivering exceptional 1:Many customer engagements on Commerce Cloud products. We are looking for a passionate individual who thrives on educating and guiding customers through interactive webinars and consultative engagements. As a key team member, you will play a crucial role in accelerating feature and cloud adoption, while ensuring high levels of customer satisfaction and success.Responsibilities:Deliver high-standard 1:Many customer engagements, including interactive webinars, showcasing the features and functionality of Salesforce products.Respond to real-time questions from customers during engagements and provide additional resources as needed to support their understanding and adoption.Explain complex features in an easy-to-follow manner, utilizing effective communication and presentation skills.Conduct hands-on demos and exercises to demonstrate the practical application of Salesforce features and functionality.Provide best practice insights including product education, technical advice, and adoption guidance to customers.Collaborate with cross-functional teams, including Content Development, Delivery, and Success Guides, to ensure alignment and consistency in customer engagements.Set a standard of excellence in delivering well-managed and well-facilitated webinars, consistently receiving outstanding customer satisfaction scores of 4.7+ (out of 5).Maintain a 70% utilization targetMinimum Requirements, Qualifications & Skills:3+ years of experience delivering interactive webinars or in-person sessions.Salesforce Administrator product certification is required.One or more of the following product certifications: Commerce Cloud, Sales Cloud, Administrator, Advanced Administrator, Marketing CloudBachelor’s degree in a related field or comparable experience.Proven success leading customer-facing presentations and engagements.Preferred Qualifications & Skills:Overall experience of relevant work experience in one or more core Salesforce products, including Commerce Cloud.Relevant Salesforce product certifications.Familiarity with Trailhead (Ranger status is a plus).Proven ability to manage time and prioritize activities effectively under pressure.Understanding of business analysis, change management, user adoption, release management, and governance.Multi-language delivery is a plus.Fluency in Italian, French, German, Spanish and/ or Portuguese is a plusSoft Skills:Composure: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements.Expertise: Knowledge of industry best practices and implementation experience of the Salesforce product suite.Learner: Passion for continued education in new technologies and complex business and technical concepts.Passion: Dedicated to Customer Success and attentive listening skills.Culture: Embodies an inclusive culture and is a team player everyone enjoys working with.Trust: Ability to earn the customer's trust and live the company’s core values.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .Salesforce welcomes all.
