Priority Support Engineer (French language)
Acronis
- Bratislava, Bratislavský kraj
- Trvalý pracovný pomer
- Plný úväzok
- Work on resolving various technical incidents for the Company's customers involving various software, networking and hardware environments
- Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment
- Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.). Maintain deep knowledge of Company operations to support client requests effectively
- Interact with various departments to analyze and resolve problems
- Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance
- Develop documentation regarding installation, upgrades, support, and compatibility issues
- Fluent French and English (both oral and written, Upper Intermediate as a minimum)
- Network troubleshooting experience (Wireshark, tcpdump, iperf) and proficiency in deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers
- Windows Server experience (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)
- Business applications experience (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)
- Ability to describe the details on technical issues in all their complexity when needed
- Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
- Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues
- 2+ years of work experience in an applicable industry and role
- Linux experience
- Awareness of Virtualization