Content Reviewer - Open for 6 languages
Cpl Group
- Sandyford, Co Dublin Southside Dublin
- €27,000 per year
- Permanent
- Full-time
- Investigating and resolving reported issues (inquiries via the ticketing system), such as requests for account support or potentially abusive content
- Enforcing client's Terms of Use by carefully monitoring reports of abuse on the site
- Becoming and remaining knowledgeable about client's products and community standards
- Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
- Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
- Recognising trends and patterns and escalating issues outside the company policy to the global team
- Identifying inefficiencies in workflows and suggesting solutions
- Strong personal resilience with the ability to operate in a pressured and fast-paced environment
- Strong interpersonal skills, verbal, and written communication skills, and most importantly - empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritise, solve problems, and work as part of a team
- Effective Time management & Prioritisation skills
- Ability to consistently hit KPIs on time
- Fluent level of one of the mentioned languages in oral and written communication, with an in-depth understanding of culture and social trends in the region
- Advanced level of English (C1)
- €27,000 per year as base salary
- For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)
- For the Evening shift: €12 per day (before tax) as the travel allowance
- Free meal (lunch or dinner) on site
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive Training and access to CPL's Wellness Programme
- Tax Saver and Bike-to-Work Scheme
- Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
- Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for a minimum of 12 months or renewable).
- Chance to work within a multicultural and diverse team
- Great internal opportunities for career progression - employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
- No shift rotations - fixed working schedule
- Meals on-site, private healthcare, and pension contribution
- No previous experience required - full training is provided!