Dutch-speaking Customer Advisor for one of the biggest transportation apps, from lovely Lisbon
Nordic Jobs Worldwide
- Lisboa
- Permanente
- Horário completo
- Log all inbound and outbound contacts, as well as any updates to customer records
- Perform technical troubleshooting with customers
- Forward applicable customer issues to higher department
- Assist with the fullfilment of customer orders by performing activities such as providing relevant information to customers, tracking and tracing orders, canceling orders, organizing returns of goods, assisting with payment inquiries, etc.
- Track and follow cases to ensure that they are closed in an efficient and timely manner
- Provide and maintain strong, professional relationship with all customers and show empathy at all times
- Up-sell and/or cross-sell
- Native level Dutch (C2) , fluent English (C1)
- Previous experience in Customer Support
- Desire to work in Lisbon, Portugal
- Availability to begin on October 25
- EU Passport
- Can-do attitude
- Competitive monthly salary as well as a monthly performance bonus
- Excellent relocation support: Flight ticket, accommodation for 4 weeks and help in many other things
- Extra payment for Night shifts, Overtime, Portuguese Holidays & Sundays
- Ongoing paid training using the latest technologies
- Both private and public health insurance coverage
- In house doctor
- On site canteen
- Casual dress code
- Employee Relations team to help new hires integrate in the Portuguese lifestyle and culture
- Fun team activities inside and outside the company
- Lots of benefits and discounts for all their employees