Travel & Lifestyle Services- Premium Bilingual Advisor
American Express
- Ciudad de México
- $26.000 mensuales
- Permanente
- Tiempo completo
- Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.
- Delighting our Premium Card Members in the United States with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
- Understand our customer needs through consultation to deliver an innovative and extraordinary interaction.
- Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements.
- Communicate new and existing product offerings and value propositions relevant to the Card Member.
- Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand
- Card Members will be based in the United States and all business will be conducted in English. Very high levels of written and verbal communication are required.
- High-end customer service or sales roles experience in tourism, travel, hospitality, cruise and tours.
- Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high volume servicing environment.
- Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide.
- Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism.
- Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style.
- Computer literate and able to navigate computer applications and personal devices, can navigate PC and basic MS Office easily.
- Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals.
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
- You will earn over $26,000 monthly guaranteed compensation.
- There is a 3-month paid training.
- Major and minor health insurance, for our colleagues, their partners and dependents under 25 years old.
- This includes medication Reimbursement.
- Inhouse physicians, nutritionist and psychologists.