Guest Relations Associate Internship Day/Evening Shift
Joivy
- Варна
- Training
- Full-time
their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:DoveVivo: European platform for residential property managementALTIDO: European platform specialized in short-term rentalsChez-Nestor: pioneering coliving company in FranceDoveVivo Campus: the leading company in student housing in ItalyRinnow!: a specialist in Home Renovation and turnkey furniture salesOpen Hub: coworking space and community hub in the heart of MilanRole & TeamAs a Guest Relations Intern, you'll be communicating with the guests who stay in our properties. You’ll apply Joivy standards and follow written and verbal communication rules under the supervision of the team's leader. You must be willing to go above and beyond in order to provide the best possible experience for our guests and turn them into Joivy ambassadors.Your responsibilitiesMaintain guests inquiries, bookings, arrival and departure timeProvide a swift resolution to guest queries and issues during their stayAssist guests with any maintenance issuesMonitor and maintain received reservationsSupport the guests directly over the phone or in writingApply company standards for dealing with guests and property portfolioJob requirementsFluent EnglishCustomer-orientedAnalytical personality with an eye for detailResponsible and mature personalitySense of humour is the secret sauce to make you successfulWhat we offerWorking in an international companyYou choose whether you prefer a day shift from 10 a.m. to 7 p.m. or from evening 7 p.m. to 12 a.m.We also offer a permanent position for the night shift (1 am to 10 am.)Gain more experience in hospitality, communication and phone etiquetteAdd practical skills to your scholarly backgroundWork and play, play and workGreat location at the heart of the cityIn Joivy we are:
- Communicative and social – we’re a friendly bunch and great communication is the key to be successful in the role;
- Dedicated to continual improvement – we’re eager to pick up new skills and willing to try new things, therefore we need you to be on the same page;
- Collaborative and helpful – we go much further when we help each other improve whenever and however we can;
- Problem-solver by nature – we have loads of interesting challenges in our Joivy Space which require some creative thinking;
- Proactive at heart – we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.