Consultant, Custody Client Services
Northern Trust
- Limerick
- Permanent
- Full-time
- Ownership of Custody Relationship for assigned clients.
- Point of consultation for clients.
- Initiates frequent, proactive communication.
- Leads / Conducts Service reviews.
- Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors, consultants, etc.
- Track service & delivery results against project plans and SLD (Service Level Delivery),
- Monitor service delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback etc.
- Provide appropriate escalation of service & delivery and other relevant issues / opportunities to Relationship Managers / Client Service Managers / Internal Stakeholders.
- Assist team at all opportunities with the goal of delivering proactive, unparalleled service to clients.
- Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
- Create and foster an inclusive environment where all partner interact with trust, respect and a shared sense of purpose and collective impact
- Several years’ experience within Fund Services (preferably Custody)
- Comprehensive knowledge of the securities industry, its products and instruments.
- Strong leadership skills and an advocate for the company.
- Excellent interpersonal skills including ability to persuade and influence change / best practice.
- Ability to communicate with partners and clients at all levels.
- Ability to foster an inclusive environment within team.
- Strong team player with a positive ‘can do’ attitude
- Ability to learn and share client strategy, products, and industry initiatives
- Proven ability to improve service delivery, increase efficiency, effectiveness and overall productivity.