Assistant Manager | A new concept by The Lo & Behold Group and Chef Mirko Febbrile
The Lo & Behold Group
- Singapore
- Permanent
- Full-time
- Overseeing all guest experiences for the restaurant, recognising and welcoming guests by name upon their return visits to the restaurant.
- To be highly engaging with guests and colleagues on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Engage with guests in conversation so as to build a strong rapport between themselves and the restaurant.
- Takes ownership - effective in dealing with guests' accidents, incidents, complaints and preferences.
- Involved in the daily restaurant operations; ensure the quality and consistency of all products meet desired standards
- Managing stocks and inventories
- Building and maintaining guest relationships
- Attending to any feedback or complaints
- Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
- Participating in and lead training sessions, briefings and team meetings
- Managing assigned sections to provide an awesome service experience for all guests
- Go above and beyond to make someone else's day
- Are thoughtful and kind, while upholding high standards
- Own outcomes and drive solutions
- Are ever-curious and always learning