Call Center Agent

مؤسسة الالتزام للمقاولات العامة

Kuwait
Permanent
Full-time

15 days ago

As a Call Center Agent at our company in Kuwait, you will be responsible for handling customer inquiries, resolving complaints, and providing exceptional customer service. You will serve as the first point of contact for our customers and play a crucial role in ensuring their satisfaction and loyalty. We are looking for a candidate who is fluent in both English and Arabic, possesses excellent communication skills, and has a strong customer service mindset.Responsibilities: * Answering incoming customer calls and providing accurate information about our products and services

Assisting customers with their inquiries, concerns, and complaints in a professional and courteous manner
Identifying and escalating priority issues to the appropriate department or supervisor for resolution
Maintaining a high level of product knowledge to effectively address customer questions and concerns
Documenting all customer interactions and maintaining accurate records of inquiries, complaints, and resolutions
Proactively following up with customers to ensure their issues have been resolved to their satisfaction
Providing feedback and suggestions to improve customer service processes and procedures
Handling customer complaints with empathy and patience, aiming to resolve issues and retain customer loyalty
Collaborating with team members and other departments to ensure a seamless customer experience
Meeting individual and team performance targets and goals

Preferred Candidate: * Fluency in both English and Arabic (spoken and written)

Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to remain calm and composed under pressure
Exceptional customer service skills and mindset
Prior experience in a customer service or call center role is preferred
Attention to detail and accuracy in data entry and documentation
Ability to multitask and prioritize tasks effectively
Flexibility to work in shifts, including evenings, weekends, and holidays
Proficiency in using customer service software and applications

Bayt

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