Data Center Field Engineer
Oracle
- Dublin
- Permanent
- Full-time
Are you interested in new challenges and being part of a team delivering hardware support and installations on critical projects?Then we'd like to talk to you!An Oracle Data Center Technician will be responsible for providing the first line of on-site field system support that includes mainly hardware and networking to customers and field personnel on-site at customers and remotely. This position involves taking over on-call duties on a 24/7 basis.Job description:
- Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.
- Provides a high level of customer satisfaction through the effective delivery of technical support and service programs.
- Customer support specifications may include product performance/maintenance, product installation, project management, site planning, and professional services.
- Proactively coordinates resources, problem resolution, problem escalation, and the use of system-level diagnostics.
- Understands service processes and options that are linked with the customer's specifications.
- Able to identify and solve a wide range of problems.
- Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation.
- Works primarily at customer sites.
- Bachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience.
- Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job - gap year students, also considered.
- Experience in IT Infrastructure support: Hardware repair, diagnosis & break/fix.
- Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
- The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site.
- Ability to speak confidently and to communicate clearly in a virtual environment.
- Strong adherence to processes and being a Process Champion.
- Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff in English.
- Experience providing client-facing, direct customer support and service.
- Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual.
- Highly service-oriented, reliable, responsible, and self-motivated.
- Which includes being a United States Affirmative Action Employer