Associate Customer Service Rep
Renesas Electronics
- 台北市
- 長期
- 全職
- Business partner to Global Account Manager (GAM) driving the supply/demand relationship, logistics programs.
- Close collaboration supporting the GAM with continuous forecast validation, forecast and backlog alignment and review of demand changes.
- Global understanding of customer demands, processes, and supply chain needs. Proactively engaging with the customer to understand their global order fulfillment to avoid supply/demand gaps and/or excess.
- Responsible for finding solutions related to delivery escalations from Global accounts and liaises with internal departments (Sales, Planning and Logistics etc.).
- Worldwide allocation handling for specific products and main interface with customer headquarters.
- Representing Renesas at customer meetings, preparing and presenting regular data on supply / demand health and for potential executive level escalations/ meetings
- Degree in business, marketing, finance or similar field.
- New College Graduate or maximum of 2 years’ experience in customer service, sales support, or similar role.
- Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
- Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.
- Strong analytic and quantitative skills, ability to determine trends and propose solutions.
- Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders
- Must be able to work independently and with strong problem-solving skills.
- Strong MS Excel skills along with other MS Office products.
- Familiarity with SAP, Model N, Salesforce or Power BI is an added advantage.