Senior Process and Quality Management Professional (IT)

Siemens

Warszawa, mazowieckie
Stała
Pełny etat

18 dni temu

Job Description:Senior IT Process and Quality Manager (m/f/d)Location: PolandWhile we invest in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We also deeply invest on our 68 000 people with the hearts of pioneers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.As a senior IT process and quality manager you will be part of the ITSM team to ensure the process backbone of Siemens Healthineers IT with the process owner and process managers together.Tasks & Responsibilities:

You plan, model, implement and improve ITSM processes in coordination with process owners and/or process managers for our entire company globally
Together with the team you will ensure that all processes are defined according to quality requirements, IT requirements and procedures and implement them effectively in compliance with standards, norms and quality regulations
You will take on the role of ITSM Process Architect and will be responsible for ITSM governance and maintenance of the process architecture, coordinating all changes to processes and ensuring that all processes work together seamlessly
You will self-dependently plan process improvements, quality initiatives and process harmonization across the IT organization
You design concept to reporting and KPIs to measure our process maturity, effectiveness and efficiency and implement the concept
You actively communicate, organize workshops and manage changes in the organization resulting from the process change

Qualification & Experience

10+ years of work experience of IT Service Management or IT Quality
You have many years of professional experience in the area of IT service management and with the ITIL framework,
You have in-depth knowledge of relevant standards (e.g. ISO 9001, ISO20000, ISO13485) and regulations
You have a very good understanding and experience in process design and process modelling
You have convincing operational experience in the area of service rollout as well as in projects in an international environment
You have sound practical experience in LEAN & agile methods
You have degree in the field of IT / (business) informatics or comparable
You have knowledge on process modelling including tools like ARIS or Stages and methodology like value stream mapping is preferred.
You have Experience and skills in ServiceNow (preferred).
Your business-fluent English enables you to collaborate and communicate with colleagues in an international environment.
You are located in Poland (or willing to relocate)
You are open to occasional business travels

Certificates:

ITIL V3 or higher
Auditing
SAFe

We offer:

We are flexible regarding type of contract
You can work remote/hybrid/in one of our regional offices
We provide necessary tools

If you are interested use the “Apply” button.Our culture:At Siemens Healthineers, we take into account different perspectives, are open to dialogue and challenge conventions. Change is an integral part of our work. We strive to be a leader of change in our industry, not just to respond to them. We invite you to take on new challenges with us, test your ideas and celebrate successes.We highly value diversity, inclusion and equal opportunities, so we warmly invite everyone, regardless of their gender identity, to apply for this position. We also encourage people with disabilities to apply.Do you want to know more? Contact us.At you will find additional information about our areas of activities.We care about data privacy and take it seriously in accordance with the GDPR and other regulations related to personal data protection. For this reason, please do not send us your CV or other application documents by e-mail. Instead, please create your profile on our Career Portal , which allows you to submit your documents, apply for open positions and to obtain information about our vacancies and career development at Siemens.

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