Technician Application Support

BNP Paribas

Lisboa
Permanente
Horário completo

Há 2 mêses

About the job

Technician Application Support mission is to provide technical and functional support to users of the banks several applications. Usually this position consists in support to user's requests; incident, problem and change management; coordination with other levels of support (ADM, Production, others). In addition, it will be required to provide feedback to user and communicate on issue resolution

Your Main Activities Are

Provide support to users of the systems in a timely and efficient manner
Build and maintain a knowledge base regarding support issues and their resolution
Build a working knowledge of the systems and business area in order to provide a high level of support
Processes requests for specific actions (processing, extraction, specific work, etc.)
Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting
Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out

Profile and Skills to Success

University degree in information Technology and Computer Science
At least 3-4 years of experience in Information Technology area
Good communication skills in English, must be capable to maintain fluent conversation
Proactive attitude with ability to work in a fast changing and demanding environment
Organizational ability
Client Focus
Ability to collaborate, share and generate engagement
Ability to develop and adapt a process

#LI-HybridWhy joining BNP Paribas?· Leading banking institutionBNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.· Our presence in PortugalSince 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.· International reachThanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitmentBNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.· Commitment towards work/life balanceAt BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.· Remote Working ConditionsAt BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.

BNP Paribas

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