Head of Regulated Labs Market Strategy
Benchling
- San Francisco, CA
- Permanent
- Full-time
- Conduct primary qualitative and quantitative customer research to understand key problems, buyer personas, and unmet needs, partnering closely with in-house subject matter experts and external advisors
- Map and assess the competitive landscape and value chain/ecosystem
- Forge and foster strategic customer and user relationships; build a network of trusted customer advisors that can support strategy development
- Develop a multi-year strategic plan for the target end markets, inclusive of customer adoption and revenue; set annual and quarterly targets
- Lead a regular cadence of execution reviews designed around near-term targets alongside broader quarterly strategic reviews of the business post launch
- Collaborate closely with product, product marketing, enablement, sales, and customer experience teams to build, launch, sell, and grow adoption in new markets
- Develop high-level product strategy with product management, focusing on which segments to pursue, long-term product differentiation, and milestone sequencing
- Develop high-level messaging, including core value proposition and positioning with product marketing
- Develop a sales roadmap and work with pre-sales and sales to develop and message key demos, guide key deals, and grow early customer adoption
- Support partnership and business development activities
- 8+ years of direct experience and exposure to software in regulated biopharma labs; experience may originate from biopharma companies, consulting, or software companies
- Likely possess a degree (Bachelors, Masters, Doctorate) in a scientific domain (e.g., biology, computational biology, chemistry, etc.)
- Possess a product-centric view of problem solving and an understanding of commercialization/go-to-market (GTM) in subscription software companies
- Entrepreneurial mindset with a strong will to win in the marketplace
- Bias towards execution and proving ideas with customers
- Think in frameworks and first principles; comfortable explaining the “why” behind your thinking
- Communicate clearly across all mediums, especially written
- High degree of organization and attention to detail; ability to plan in days, weeks, months, quarters, and years
- Prioritize well and move easily between long-term projects and short-term deal sprints
- Invest in building reusable processes and work products
- Competitive salary and equity
- Broad range of medical, dental, and vision plans for employees and their dependents
- Fertility healthcare and family-forming benefits
- Four months of fully paid parental leave
- 401(k) + Employer Match
- Commuter benefits for in-office employees and a generous home office set up stipend for remote employees
- Mental health benefits, including therapy and coaching, for employees and their dependents
- Monthly Wellness stipend
- Learning and development stipend
- Generous and flexible vacation
- Company-wide Summer & Winter holiday shutdown
- Sabbaticals for 5-year and 10-year anniversaries