Business Process Specialist
Medtronic
- Taguig City, Metro Manila
- Permanent
- Full-time
- Supporting the Customer Care Operations function in all e-Business and e-Commerce related matters, and acting as a customer advocate to improve users´ digital experience
- Championing successful onboarding of customers and internal business partners to our eBusiness channels, while effectively navigating inquiries and requests
- Maintaining and managing e-Business objects, such as e-orders, invoices and others
- Analyzing electronic order flows based on data from SAP / Power BI / Process Mining, and recommending process improvements based on data analysis and customer feedback.
- Seeking out, driving and leading opportunities to improve technology through the process improvement of cross-channel eBusiness, in partnership with internal teams
- Building strong, trusted relationships with customers and internal Medtronic teams (i.e. e-Business Center of Excellence, Master Data Operations, IT, Integration Team, Sales Operations Team).
- Staying on top of industry trends, best practices, and emerging technologies related to order management and touchless ordering.
- Bachelor’s Degree is Required
- Minimum 2 years of relevant experience, or advanced degree with 0 years of experience
- Experience working with B2B e-Business, e-Commerce solutions, with an understanding of GS1 or EDI Systems
- Hands-on experience with SAP (PR1 Production and RR1 Testing Environment)
- Advanced Microsoft Excel experience, with basic knowledge of SQL queries.
- Strong analytical skills to understand complex issues, and strong presentation skills to communicate data analysis with conclusions and recommendations.
- Readiness to take up unexpected challenges and stay motivated to achieve business results
- Our global well-being program supports your physical, emotional, social and financial well-being.
- Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces.
- Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance.
- We have generous employee referral programs, employees stock purchase plan, leave benefits, and more!
- Posting Date: Apr 17, 2024
- Travel: No