Finnish Customer Support Agent

JobMatchingPartner

  • Ta' Xbiex, Malta Island
  • €25,500 per year
  • Permanent
  • Full-time
  • 28 days ago
An innovative gaming operator based in Malta is currently looking for Finnish Customer Support Agents to join their team. The ideal candidate will be part of a passionate team driven by a singular goal: to create an unparalleled user experience for gaming enthusiasts everywhere. If you're ready to be part of something extraordinary, then this is the right role for you!The role is offered on a shift basis with hybrid remote flexibility, paying up to €25.5K (€2125/month) + bonus
MALTA-BASED! Not offered fully remotely!Role and Responsibilities:
  • Provide player support via chat and email
  • Identify and address responsible gaming and risk-related concerns
  • Assist players and external teams in finding suitable solutions to issues
  • Analyze player behavior and identifying potential well-being issues (Responsible Gaming)
  • Enhance customer experience, troubleshoot recurring issues and contribute to finding long-term solutions
Education, Skills, and Experience:
  • Fluent in Finnish, both written and spoken, at a C2/native level
  • Proficiency in Estonian is a plus
  • Fluent communication skills in English, both written and spoken
  • Previous experience in customer support is a plus
  • Experience / understanding of igaming (sportsbook/casino) is an advantage!
  • Able to effectively communicate and resolve conflicts
  • Empathetic and the able to communicate effectively with people who may be stressed or upset when making contact
  • Capable of working independently and collaboratively within a team
Perks and Benefits:
  • Working hours between 07:00 - 01:30 on shift basis all weekdays
  • Hybrid-remote flexibility depending on performance and business requirements
  • Excellent starting salary of €25 500 / year (€2125/m) + bonus (gross)
  • Full paid training "on-the job" given
  • Health insurance
  • Career growth opportunities
Apply with your CV in English*JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU. We act on behalf of numerous clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent

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