Aftersales Field Service Engineer-Chinese Speaker
BYD
- Courbevoie, Hauts-de-Seine
- CDI
- Temps-plein
- Provide technical assistance in case of critical diagnosis in field, and reports it to the NSC.
- Share the diagnosis information and give feedback to Quality department to improve the product.
- Support of the technical field service organization as well as the technical support departments in the elimination of complex product defects on vehicles, units and components.
- Periodic reporting and analyzing all statistic data on technical issues coming from the network.
- Analysis and evaluation of incoming technical complaints.
- Implementation of technical solutions in workshop-oriented instructions.
- Follow-up dealer network with regards to the PDI.
- Be the BYD ambassador in your area of responsibility.
- Other works assigned from line manager.
- Degree in Engineering or equivalent specializing in vehicle technology, mechanical engineering, electrical engineering with a focus on drives or master craftsman/workshop manager/master technician.
- Automotive background in a similar job for an OEM.
- Technical EV know-how is a plus.
- Qualified technician for HV system in motor vehicles.
- Excellent knowledge of electrical diagrams.
- Excellent knowledge of diagnosis tools.
- Class B driving license.
- 100% willingness to travel nationally and internationally.
- Fluent knowledge of French and English is a must have.
- Extremely organized, ability to work with parallel workstreams, and manage pressure.
- Ability to work with different departments and characters, outstanding communication skills.
- Result driven.
- Confident in working with Microsoft Office suite (Excel, PowerPoint).