Credit Card Specialist - Hybrid

• Interacts with customers and internal team members in a prompt, professional, and courteous manner.
• Enables net terms customers to pay online with the use of credit card tools such as payment links and invoice release;
• Liaise with customers with CC payment terms to ensure that valid credit card details are saved on the system
• Ensures that accounts with expired or invalid credit cards on file are followed up in line with the agreed process;
• Communicates with customers, with tact and diplomacy, to obtain information on invalid credit card details or payment issues as quickly as possible;
• Research and resolve issues connected to customers with CC payment terms;
• Analyzes and evaluates applicability of customer inactivation in line with agreed process;
• Prepares regular bad debt reports for credit cards accounts to share with the team members for chasing, active monitoring of the accounts and proceeding with deactivations when necessary;
• Produce daily reports from credit cards system with processed transactions and provide them to Cash Allocation team for entering into the accounting system;
• Updates monthly transactions reporting from credit cards systems and provide the data to the finance management team;
• Manage open credits application for all credit card accounts with open balances on monthly basis;
• Reviews rejected transactions report to make sure that all accounts are contacted for updated credit card details and deactivated if necessary;
• Ensure monthly imports for the automated credit card payments;
• Supports the Collection team in the successful delivery of services and assists in resolving customer issues;
• Assists Finance management members in defining and implementing standardized processes to improve efficiencies, increase performance, and drive continuous improvement;
• Ensures Senior Credit Cards Specialist is kept updated on any issues or problems and is consulted prior to taking any action outside of immediate remit
• Explains standard Credit Cards policies and procedures to internal and external stakeholders.
• May assist with mentoring, training, and coaching of new team members within immediate team
• Perform other duties as assigned or required in a positive manner. Occasional overtime is available to meet work demands.

• Preferably 3 years of experience in AR
• Working knowledge of MS Excel
• Experience of working with Great Plains and/or General Ledger and/or AP Platform is an advantage
• Proficient in all aspects of the Credit Card role

• Christmas Bonus

• Additional Holidays: Holy Thursday & Friday, Mother’s Day, Day of the Dead and Virgin of Guadalupe.

• Food Voucher + Meal Bonus

• Saving Fund

• Generous Vacation Program

• Monthly Teleworking support

• Insurance for major medical expenses

• Generous Referral Program

• Professional Growth

• All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

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