Loyalty & CRM Specialist
- Αγία Παρασκευή, Αττικής
- Μόνιμη
- Πλήρης Απασχόληση
- Set vision, strategies and goals within CRM marketing in accordance to company goals, together with the digital marketing team
- Set, develop and drive CRM marketing plan to optimize growth, profitability, customer experience and customer life cycle
- Constantly improve and develop our data driven customer experience and communication - based on insights, KPI's and sales performance
- Handling direct customer communication through e.g. email
- Set up automated communication journeys, including customer segmentation, dynamic content, email deployment scheduling and trigger email notification, based on customer insights
- Partner with cross-functional team to create overall strategy and share valuable customer insights internally around the consumer journey
- Develop and enhance consumer nurture programs, including welcome, onboarding, reengagement and loyalty campaigns
- Ability to manage a team and lead by example.
- Minimum 2 years of experience in CRM-related positions and/or digital marketing, e-commerce.
- Proven experience in Loyalty Programs
- Keen on Innovation and Technology.
- Excellent knowledge of GA4.
- Established sense of duty and ownership.
- Fluent in Greek & English.
- Proficiency in MS Excel, Google Sheets & PowerPoint.
- Analytical thinking and capability to understand business requirements.
- Ability to translate business indicators into actionable strategies.
- Competitive compensation package
- Career development opportunities & education programs
- Flexibility to work remotely 2 days /week
- Onsite gym, as well as health & wellness programs to keep you active
- One day off, part of our "parents' day off" program
- Flexitime for working parents: Open Work from Home Anytime- Anywhere you need
- Generous employee discount in all our brands (Cosmos Sport, Sneaker10, Slamdunk, Sportsfactory, Rundome)
- Extras, discounts and perks - Being a valued member of Cosmos Sport team means a lot to us! We offer a variety of 100+ cool extras link