Front Office Manager
Rocco Forte Hotels
- Roma
- Tempo indeterminato
- Full time
You will be responsible for the operations, strategies and development of our Front Office department, ensuring the highest standards of service. You will support and coordinate the departments’ supervisors and team in order to achieve the relevant key performance indicators of the property.
Reports to: Hotel Manager.Main duties & responsibilities:
- Responsible for Front Office effective management and Guest service delivery. He/she will be the role model of Rocco Forte Hotels service style: great attention to customization of Guest service and interaction and exquisite knowledge of the location.
- Assist the Guest Relations Manager in creating a personalised relationship with the Guests and a tailor made experience for each one of them.
- Responsible for selection and development of direct reports and team members, monitoring performance and providing feedback; responsible for supporting direct reports in team selection, management and development.
- Responsible for leading the department in order to reach financial, quality and people objectives. Assure that all finance and department procedures are followed.
- Daily cooperation with Reservations to maximise occupancy and room revenue. Development of profit improvement ideas.
- Manage room allocation, review room availability status, front office accounting tasks; Coordination with Housekeeping & Manteinance to ensure that Guest’s preferences and satisfaction are implemented.
- Support the Senior Management in handling all issues related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
- Responsible for suggesting inputs for Front Office budgeting and forecasting.
- Proactive in suggesting ideas to improve guest service and hotel profit.
- Be a role model for team development and produce evidence of professional growth of team members
- Permanent contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
- Staff celebrations.
- Team Management & Collaboration: be a role model for team work, reward and encourage positive team play. He/she will engage the Team Members, with a open communication, regular feedback and promoting a culture of trust and respect.
- Communication: He/she shares information across the business in a timely manner to inform better decisions.
- Personal effectiveness & Emotional intelligence: Self-awareness and self-control are a must. Able to establish mutually beneficial relationships with others. Set clear goals and expectations and identify clear priorities.
- Business orientation: Create an understanding amongst all the departments of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements.
- Self & team developer: enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities. Discuss, plan, track and support own and team development and professional growth.
- Fluent in Italian and English. A third language is preferred (Spanish, French or German)
- Professional experience as Front Office Manager in 4/5 stars hotels; international experience preferred
- Preferable degree in hotel management
- Preferable evidence of self-development through specialized courses, conferences/workshops
- Knowledge of Hotel Management software such as Protel, Opera.
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint,).