Support Analyst

Hansen Technologies

Førde, Vestland
Fast
Fulltid

10 dager siden

Job Description:About The RoleExciting opportunity for an experienced Support Analyst to join our Support team in Norway. Take a key role in assisting our Energy industry customers with utilization of our customer information system solution. You'll be working closely with customers, team members and internal stakeholders to solve customer queries, document solutions and provide usage training.About YouYou are a highly enthusiastic individual with proven experience working with customers to solve their problems in a timely and professional manner as well as:

Polytechnic or university degree, preferably within ICT or Energy
Fluent Norwegian and English, written and spoken
Well skilled in cooperation and communication
Systematic and focused, with the ability to handle multiple issues simultaneously yet keeping the big picture in mind.
Business understanding and curiosity for customers' needs
SQL and programming knowledge are seen as beneficial for success in the role.

Key Responsibilities

Provide solution consultation for using Hansen CIS-E for different business processes like customer engagement and service, billing, accounting, etc.
Support and enable smooth transformation towards energy datahub era and processes with Hansen CIS-E
Participate and eventually lead customer trainings, workshops and other meetings
Analyze, design solutions and work on different kind of customer needs at different stages of customer engagement
Document solution descriptions, usage instructions and problem-solving procedures
Build customer and stakeholder relationships

Benefits and PerksJoin us for a rewarding career with competitive compensation, leave entitlements, health coverage, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.[The benefits and perks are subject to regional variation.]Company OverviewHansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With 600+ customers in 80+ countries, we foster collaboration across 36 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.Contact UsIf you possess the desired skills and enthusiasm, please “Apply Now” via the link or visit our career page.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Visit our website at for more information.

Hansen Technologies

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