Sr. Program Manager, SBAT
Amazon
- San José
- Permanente
- Tiempo completo
1. Execute programs focused on the delivery of a new and existing features, processes, product, or systems with high ownership. Drive and facilitate moderately complex projects; focuses on results and measuring attainment of outcomes.
2. Apply analytical skills to identify trends and business impact within reported issues and develop projects to eliminate the root causes.
3. Drive and facilitate complex projects focusing on results and measuring attainment of outcomes.
4. Assist with the definition and design of tools, standard operating procedures and processes.
5. Design scaled processes by gathering functional requirements, identifying resources needed, and defining milestones and launch schedule to ensure timely and successful delivery of the projects.
6. Influence stakeholders (including Global process owners, Site leaders, Operation managers, Account Managers) outside your direct area of responsibility to ensure delivery.
7. Identify and mitigate risks, and remove roadblocks within projects.
8. Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.
9. Conduct effective meetings (business and program reviews) and able to dive deeply into details as easily as convey high-level plans with clear and concise verbal and written communication.
10. Transform raw thoughts into clear documentation and requirements (e.g., project charter, statement of work, responsibility matrix, functional requirements, implementation approach, reporting, etc).
11. Audit activities impacting selling partners and drive process improvement.We are open to hiring candidates to work out of one of the following locations:San Jose, CRIBASIC QUALIFICATIONS- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Minimum 4-6 years of experience working in Retail, Business environments, driving improvements that have resulted in measurable business impact.
- Process improvement capabilities such as Lean Six Sigma and experience in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes.
- Strong problem-solving skills and the ability to analyze quantitatively and effectively prioritize program deliverables are essential.
- Strong presentation and written communication skills are essential, as is the ability to build effective partnerships with cross-functional stakeholders and senior leaders across a variety of groups throughout Amazon.
- Strong influencing and negotiation skillsPREFERRED QUALIFICATIONS- Experience in change management and driving adoption of new tools, processes, and decision support.
- Ability to effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.
- Strong service mindset and ability to use metrics to measure service levels.
- Experience in setting up or refining operational metrics.
- Participation in metric based reviews and making decisions based on metrics.
- Strong attention to detail and excellent problem solving skills.
- Graduate/Master's degree in related field
- Certified Six Sigma Green or Black Belt is a plus