Customer Service Officer, Menglembu Branch MY

CIMB

Job Description:KEY RESPONSIBILITIESSales & Operational Function

To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.
To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.
To discharge duties instructed by ACSM/BM to serve business interests of the Bank..

Additional role for CSD at SME Desk:

For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities.
To participate in promoting branch products and services through cross-selling activities.

Customer Relationship

To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery
To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints

Process & Compliance

To take accountability over Branch's compliance to the standard operating procedures and to ensure regulatory requirements are met towards achieving operational excellence

Operational Authority

To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents
To approve rates, cash and check deposits up to authorized amount
To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff
To supervise staff in ensuring service and compliance standards are me