Solution Expert
360 Learning
- Paris
- CDI
- Temps-plein
- Become a Trello expert through our onboarding process
- Understand our product offering through training
- Master our platform and be able to support clients on basic requests through ticketing
- Own your portfolio of +75 existing clients
- Start to answer questions coming from your portfolio of clients
- Support the Customer Success Partner on functional and technical questions
- Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
- Be able to pitch the value of the 360Learning platform
- Develop repeatable and scalable processes to improve project quality and delivery
- Support your strategic customer along their contract from an expert standpoint
- Deliver Professional Services to this client
- Onboard another Solution Expert
- Contribute to our knowledge base to share best practices and lessons learned
- Work with our partner ecosystem to strengthen the services proposed to your client
- Deliver platform audits to client
- Deliver professional services proposed in our Professional Service catalogue
- Ideally 4-5 years of professional consulting experience, preferably in a customer-facing role (Level 2 or 3 support agents, Technical Consultant, Technical Account Manager)
- Previous support or deployment experience of SaaS products, ideally HR-related
- Understanding and experience in working with APIs, SSO configuration & troubleshooting
- Solution-oriented, client-first mindset in everything you do
- Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
- Organized, structured, rational, analytical, ability to manage priorities across multiple customers
- Native French and fluent English proficiency
- Enthusiasm for our culture explained here:
- Compensation: Package includes base salary, a variable component and equity 📈
- Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
- Balance: Flexible hours, full remote work possible anywhere in France 🏠
- Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact 🤝
- Corporate Social Responsibility: Review our CSR Charter:
& Convexity Culture: 🚀👩🏻💻🏆Interview Process
- Phone screen with our recruiter
- Discovery meeting with our Solution Expert team lead
- Case study with our Solutions Experts team
- Clarification meeting with our Head of Professional Services
- Culture fit interview with our VP Customer Success
- Offer !