Odour Response Officer

SA Water

Adelaide, SA
Permanent
Full-time

15 days ago

About the CompanyEvery day our people provide reliable and trusted water services for more than 1.8 million South Australians. Our work helps ensure this state is a sustainable and healthy place to work and live.Our business supports our state's prosperity and is significant in both size and impact. With a commitment to being climate-ready, we are guided by environmental goals and practices that enable continued service delivery, not just for today's community, but for future generations.For more than 165 years we have been delivering services for South Australians. Ongoing adaptation is necessary, and our people are encouraged to share and develop innovative solutions and fresh ideas.In short, we make a positive different to the lives of South Australians and the communities they live in every day.About the roleAs the Odour Response Officer you will need to possess both the technical problem-solving capabilities as well as strong interpersonal and communication skills when dealing with customers. As you will be providing a comprehensive, efficient and accurate technical investigations service, operational expertise and support to all stakeholders associated with wastewater infrastructure and odour. You will be joining a supportive and experienced trade waste team.In addition, your responsibilities will include:

Exceed customer expectations by providing an outstanding level of case management with odour customer complaints.
Develop and assist with odour preventative maintenance plans and repairs to minimise impact on customers.
Use complex array of odour analysers and other instruments to inform reliable solutions that aim to address odour issues.
Report all incidents and hazards into SAAM and ensure investigations and close outs are performed in a timely manner.
Use available data from instruments, pump stations, level sensors, etc to thoroughly evaluate suspected origins of odour prior to prescribing solutions.
Capture and report investigations routinely to stakeholders.
Being part of an on-call roster.
Holding a current valid driver's licence at all times.

About the personAs someone who is experienced with dealing with sensitive issues and offering good communication and resolutions through out the task will see you exceed in this role. A background in plumbing or chemist with H2S generation experience will be highly regarded as this role is deals with sewer ventilation and evade odours investigation and expertise.Your success in this role will come from:

Strong ability to investigate, evaluate and close out infrastructure issues
High level of competency in Excel, Waterscope and SCADA and ability to learn and adapt to new applications
Tertiary Technical Qualifications (Science/Engineering) or equivalent industry experience
Knowledge of and experience in administration of appropriate Acts, Regulations and Standards
Ability to influence and impart knowledge to others including trade waste team members, key account managers and customers
Proven ability in customer service and dispute resolution.

Further information can be found in the attached PD -To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume. For enquiries, please contact Rebecca Darling from the Talent Acquisition teamApplications close 4pm, Monday 27th May 2024.A great customer experience is best achieved by having a diverse and inclusive team that reflects the community we serve. Applications are encouraged from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at

SA Water

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