Customer Care Specialist 在线客服

Bjak

  • 台北市
  • 長期
  • 全職
  • 24天前
Job Description:About UsBjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.Position Overview:As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.Responsibilities
  • Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
  • Maintain a high level of product knowledge to assist customers effectively.
  • Provide timely and professional assistance to customers via live chats.
  • Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
  • Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
  • Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
  • Work together as a team to achieve timely turnaround time and quality replies to every customer.
  • Stay up to date on company policies, procedures, and product knowledge.
  • Contribute to a positive and collaborative work environment.
Requirements:
  • Bachelor's degree in Communications, Journalism, Marketing, or related field.
  • Minimum of 3-5 years of experience in content writing or copywriting roles, with a focus on digital content creation.
  • Native-level proficiency in Mandarin with excellent writing and editing skills. Fluency in English is preferred.
  • Strong understanding of Taiwan culture, language, and consumer behavior.
  • Proven track record of creating engaging and effective content across multiple channels.
  • Excellent communication, collaboration, and time management skills.
Benefits:
  • You will be working in a fast-growing startup that promotes flexible and open culture
  • Fast moving, challenging and unique business problems
  • Attractive remuneration and performance incentives
  • Strong learning and development plans for your career growth
  • Great career development opportunities in a growing company
  • International work environment and flat organization
  • Competitive salary

Bjak