Customer Care Specialist 在线客服
Bjak
- 台北市
- 長期
- 全職
- Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
- Maintain a high level of product knowledge to assist customers effectively.
- Provide timely and professional assistance to customers via live chats.
- Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
- Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
- Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
- Work together as a team to achieve timely turnaround time and quality replies to every customer.
- Stay up to date on company policies, procedures, and product knowledge.
- Contribute to a positive and collaborative work environment.
- Bachelor's degree in Communications, Journalism, Marketing, or related field.
- Minimum of 3-5 years of experience in content writing or copywriting roles, with a focus on digital content creation.
- Native-level proficiency in Mandarin with excellent writing and editing skills. Fluency in English is preferred.
- Strong understanding of Taiwan culture, language, and consumer behavior.
- Proven track record of creating engaging and effective content across multiple channels.
- Excellent communication, collaboration, and time management skills.
- You will be working in a fast-growing startup that promotes flexible and open culture
- Fast moving, challenging and unique business problems
- Attractive remuneration and performance incentives
- Strong learning and development plans for your career growth
- Great career development opportunities in a growing company
- International work environment and flat organization
- Competitive salary